About
Over the years, I have learned that great service begins and ends with experienced and friendly professionals, which finishes with extremely happy clients. I believe that I have a professional eye in detail, and have complete and total confidence in providing my services.
Katie's Kleaning finishes each project on schedule and with the highest level of quality. With a focus on personalized service, competitive rates and customer satisfaction, I am always striving to meet and exceed expectations.
I also do an ironing Service. For those who do not get the time to iron their work or school uniforms or even their casual clothing. Please get in touch to book in.
Katie's Kleaning
Terms & conditions
About me
I pride myself on cleaning to the highest standards using the best quality professional cleaning products and equipment. I am fully insured and DBS checked. I am happy to undertake all aspects of domestic cleaning including deep cleans and end of tenancy cleaning.
Prices
Monthly cleans start at £120. Deep cleans start at £150. Prices include all professional cleaning products, insurance, etc. Prices are not negotiable and I do not price match.
Customer satisfaction guarantee
If there is any aspect of our work that you are not happy with, please get in touch ASAP and within 24 hours of the clean and I will rectify as soon as I can. I do not provide refunds.
Before I start cleaning
I view the property to discuss your requirements and assess the amount of work involved. I will email you a quote detailing all cleaning to be carried out and a fixed price for the works.
On the day
I respectfully request that the property is vacated for the duration of the clean. If you work from home, please stay in one room to enable me to complete my work efficiently.
I will do my best to clean under/ around large furniture, however, I am unable to move very heavy or large pieces of furniture such as wardrobes and sofas. If there is an item of furniture you would like cleaned under/ behind, you are welcome to move it out before the clean.
I am unable to clean properties where there is an infestation (e.g. rodents, fleas).
Payment
Full payment (minus any deposit) is required the day before the clean via bank transfer or cash on the day of the clean. If you repeatedly pay late, I will terminate my services.
Invoices and receipts are provided on request.
Photos & social media
I take ‘before and after’ photos for my customers. I may ask permission to share these online as an advertisement for my work. This is completely at your discretion.
Confidentiality
All my work is confidential. I will not tell anyone I clean for you, nor will I discuss any aspect of my work for you with others.
Deposits
A 20% non-transferable deposit is required to secure bookings for one-off/ deep cleans/end of tenancy and oven cleans. This secures the date for you and is not transferable to another date or to another customer/ property. If you cancel the booking, you will lose your deposit.
Working hours
I work within school hours (9.45am till 2.30pm), Monday to Friday. I will occasionally take holiday and will give you ample notice.
Cancellations
If you need to cancel your clean, please let me know as soon as possible. Any cancellations within 24 hours of the clean will be charged at full price. This applies to all customers.
If you or others in your household are too ill to go to work or school, please contact us ASAP to cancel your clean.
If I am unable to access the property as arranged, the clean will be charged at full price.
Katie